Operations Manager

Reporting to: Finance and Operations Director

Terms: Part time (up to 30 hours per week).  Full time (37.5 hours per week) will be considered

Salary: £32k - £36k for full time equivalent, pro-rated where relevant (plus 4% employer pension contribution)

Location: Central London (Vauxhall)

Start date: ASAP

About the Organisation

United World Schools (UWS) is dedicated to improving the educational opportunities of children living in some of the most remote and marginalised communities around the world.  By providing children with a basic education, we are striking at the heart of long term poverty and deprivation – a long game but one we are tackling head on and with ambition and commitment.  UWS provides a flexible education model that is simple yet effective in remote regions. The model follows the national curriculum, whilst supporting teachers to implement educational programmes that are appropriate for the contexts in which they are working.

We are an ambitious and growing team based in London and we have a much bigger team delivering our programmes in Cambodia, Myanmar and Nepal.  All of our staff are incredibly passionate about what they do, and are committed to going above and beyond for the cause.

Role Summary 

Reporting to the UWS Finance and Operations Director you will be critical for the success of the day-to-day operations of the charity.  Specifically you will focus on the smooth running of all aspects of the UK office, and on core processes which have an impact on all of the charity’s employees and volunteers.  You will be a strong communicator, positive and proactive with a can-do attitude, and will be organised with great attention to detail.  

Responsibilities (including, but not limited to)

Team Coordination and Support

    • To support the Finance and Operations Director with the general day-to-day operations and running of the charity and aspects of governance
    • To lead the management of the UK office, including premises and facilities, office resourcing and procurement, insurance, communication and IT systems (Finance, Fundraising and Programmes)
    • To support the team in coordinating meetings and conference calls with delivery teams, and making travel arrangements where appropriate, providing some ad hoc administrative support to the CEO/Director team

  • To manage the charity’s information account to ensure all correspondence is appropriately actioned

Human Resources

  • To support all line managers in the recruitment and induction of new starters, including the liaison with external recruitment providers where appropriate
  • To ensure all employment documentation and data (for example new contracts, changes in individual circumstances) is kept up to date and secure
  • To ensure all staff policies and procedures are kept up to date, including support with updating / writing new policies as relevant.  Also to ensure the staff handbook stays up to date and is accessible for all staff
  • To manage processes for setting and reviewing objectives and for requesting and approving annual leave.  Also to support the development of personal and professional development of staff where relevant
  • To ensure Safeguarding and Health and Safety policies are adhered to and there are procedures in place to maintain the relevant policies.  To ensure emergency contact details for all employees are also kept up to date
  • To ensure that all employees / volunteers are DBS checked and relevant certification is checked and kept on file
  • Ad hoc / other relevant team co-ordination duties as required


  • To support the governance of the charity through the general management of Board (Trustee) meetings, in particular supporting the collation of papers for meetings
  • To support the Finance and Operations Director in all communication with relevant statutory bodies such as the UK Charity Commission and HMRC

Knowledge and core competencies

To be successful in this role you will have a good understanding of effective office management, strong human resource processes and great governance.  You will be a strong communicator, positive and proactive with a can-do attitude, and will be organised with great attention to detail.  

We are looking for an ambitious candidate to grow and develop alongside a growing organisation. This means that above all, we are looking for someone who can take a proactive approach to new tasks and responsibilities.

Essential criteria

  • Exceptional attention to detail. 
  • A great organiser with the ability to work in a fast paced environment, and to effectively deliver against multiple priorities.
  • Strong relationship building skills with proven ability to liaise with a diverse range of stakeholders including trustees, employees and volunteers in the UK and overseas.
  • Excellent communication skills, both written and oral; with the ability to influence and engage a wide range of external partners, and build long-term relationships.
  • Ability to lead independent projects involving the wider team and volunteers as needed.  Proven experience of successful project management.
  • Determined, persuasive, ambitious, flexible and a proactive team player … which means you commit and deliver for the cause.

Desirable criteria

  • Educated to degree level is desirable but not essential.  Any formal Human Resource or Governance qualifications will be looked on favourably, although these could be demonstrated by experience.  
  • Ability to think and work strategically - identifying the right opportunities for process improvement and change whilst maintaining high levels of support for all stakeholders.
  • A passion for education and international development.

How to apply

To apply for this position, please send a comprehensive CV (max 2 pages) and a supporting statement (no more than 2 pages).  The deadline for applications is 9am on Monday 3rd February 2020.  Applications should be made via email to [email protected].

Please ensure that your application fully addresses the appointment criteria in the person specification. You should give the names, positions, organisations and telephone contact numbers of two referees, one of whom should be your current/most recent employer.  References will only be taken once your express permission has been granted. 


Please contact us as soon as possible if you are interested in the role. We reserve the right to close this vacancy earlier than the specified date. Telephone interviews will be held throughout the process.

If you would like more information, please do contact us at [email protected] or on 0203 7359181.  We will be happy to tell you more about this important and exciting role.

United World Schools is an Equal Opportunity Employer. We are only able to accept applications from candidates that have the permanent right to work in the UK.

United World Schools is committed to the safeguarding of children and ensuring we recruit safely is central to this commitment. All applicants will be required to undertake a DBS (Disclosure and Barring Service) check as a condition of employment.

Download the job pack